An Update from Herman Hiss & Company March 19, 2020 – Posted in: Uncategorized

Dear Valued Customers,

On behalf of everyone at Herman Hiss & Co., our hearts go out to all those impacted by COVID-19—this includes not only those diagnosed with the virus but also their friends and family.  Our focus, as always, is on the health and safety of you our customers, our community and of course, our employees.

The situation is changing rapidly, and as we are already starting to see today, some states are mandating all non-essential businesses be closed.  Unfortunately, we realize we could be in that in the not too distant future.

In anticipation of a temporary closing of our store we wanted to let you know a few things.

1.    Any repair you have entrusted to us will be securely locked in our safe for the duration of this situation.  It is NOT necessary for you to pick it up; however, if you are more comfortable doing so, please feel free to come by the store at your earliest opportunity to do so.

2.    If you have a special occasion such as a birthday or anniversary coming up in the next several months, we are happy to make sure that occasion does not go by uncelebrated.  Call the store at 989-892-2567 and any of our staff will be happy to assist you in person, by facetiming or sending you photos of items that would meet your specifications.  We are available to work with as long as we are able as a concierge service – even walking your gift-wrapped item out to your car.

3.    Please check our website for any further details on our temporary closing and future reopening.

There is no question this is a time of great uncertainty. While we don’t know exactly what the future may hold, we feel confident that by sticking together and supporting each other, we’ll emerge from this stronger than before.

Thank you for your loyalty,

Christine & Nick Schwall

5th Generation Owners

Herman Hiss & Co.